PRIVACY POLICY | EMBER REALTORS

1. What Data We Collect

Personal Information

• Name & Contact Details: First name, last name, email address, phone number
• Location Information: City, region, country (for service localization)
• Professional Information: Property interests, acquisition criteria, budget range
• Communications: Messages, inquiries, consultation preferences

Technical Information

• IP Address: For fraud prevention and service analytics
• Browser & Device Information: Device type, browser, operating system
• Usage Data: Pages visited, time spent, interaction patterns
• Cookies & Tracking: Session information for website functionality

2. How We Use Your Data

Primary Usage

✓ Service Delivery: Providing luxury real estate advisory, property information, and consultation
✓ Communication: Responding to inquiries, appointment scheduling, service updates
✓ Onboarding: Account setup, profile creation, access credentials
✓ SMS Notifications: Appointment reminders, transaction updates, market alerts

Secondary Usage

• Marketing: Curated property alerts, exclusive opportunities (with consent)
• Analytics: Improving website functionality and user experience
• Fraud Prevention: Protecting against unauthorized access and misuse
• Legal Compliance: Meeting regulatory and legal requirements

3. SMS Consent & Storage

SMS Compliance Notice

"By submitting your phone number, you consent to receive SMS messages from Ember Realtors related to services, onboarding, and communications. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance."

Additional SMS Information:

• Standard carrier message and data rates apply
• Messages sent to your phone may incur charges based on your carrier's plan
• We are not responsible for carrier delays or message delivery failures
• Message delivery may vary by carrier and signal strength

SMS Consent Storage

✓ Your SMS opt-in status is securely stored in our encrypted database
✓ Consent timestamp recorded for legal compliance
✓ You can modify SMS preferences at any time via operations@emberrealtors.com
✓ Opt-out requests processed within 24 hours

4. Data Sharing Policy

We Do NOT Resell Your Data

✗ Your phone number is NEVER sold to third parties
✗ Email addresses are NOT shared for marketing purposes outside Ember Realtors
✗ Personal data is NOT monetized or leased to data brokers
✗ IP addresses are used only for internal security purposes

Limited Data Sharing (When Necessary)

We may share data only in these limited circumstances:

• Service Providers: Third parties that assist with SMS delivery, email hosting, and payment processing (under strict confidentiality)
• Legal Requirements: When required by law, court order, or government request
• Property Transactions: Your name and contact info shared only with your consent for transaction purposes

5. Data Security

🔒 Encryption: All data transmitted via HTTPS/SSL encryption
🔒 Database Security: Personal data stored in secure, password-protected databases
🔒 Access Controls: Limited employee access on need-to-know basis
🔒 Compliance: GDPR, CCPA, and international data protection standards
🔒 Regular Audits: Security assessments and penetration testing

6. Your Data Rights

You Have The Right To:

→ Access: Request a copy of all personal data we hold
→ Correction: Update or correct inaccurate information
→ Deletion: Request deletion of your personal data (right to be forgotten)
→ Opt-Out: Unsubscribe from marketing communications anytime
→ Portability: Receive your data in a portable format

How To Exercise Your Rights

Contact us at operations@emberrealtors.com with your request. We will respond within 30 days.

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